Associate Portfolio Executive

About the Role

Join C.H. Robinson as an Associate Portfolio Executive, starting Spring/Summer 2027. This role is part of an accelerated training track designed to help you learn and build a customer portfolio, ensuring service delivery aligns with customer commitments. As a brand ambassador, you will drive positive customer experiences and expand your business portfolio. Upon successful completion of the training, you will transition into a Portfolio Executive role.

Key Responsibilities

• Customer Experience

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversion rate.

• Proactively engage with customers, carriers, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets.

• Respond promptly to customer inquiries and exceptions while managing conflict diplomatically.

• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues.

• Reconnect with dormant customers, fostering relationships and stimulating demand.

• Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits.

• Maintain a sense of urgency in addressing both your teammates' customers and your own developing portfolio of customers.

• Service Delivery & Business Development

• Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size.

• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.

• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.

• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.

• Execute various customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalations.

• Process Efficiency

• Adopt and apply new tools, technology, and processes to improve overall workflow.

• Utilize data and reporting to identify service improvement opportunities and expand wallet share.

• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.

• Maintain a minimum portfolio size of existing customers by volume and revenue.

• Participate in daily or weekly team stand-ups to foster communication and alignment.

• Use technology to manage order statuses and initiate corrective measures during exceptions.

• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.

• Assist in the development of any SOPs required to manage customers' business effectively.

Requirements & Tech Stack

• Customer Engagement Experience: Minimum 6 months (internal or external).
• Technology: Navisphere 2.0.
• Tools: Microsoft Office Suite of Programs.
• Ability to travel up to 10%.
• Work Environment: Engage with peers in-office four days a week, with one day remote.

Qualifications

• Required
• High School Diploma or GED.
• Preferred
• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem-solving skills.
• Demonstrated negotiation, collaboration, and influencing skills.
• Values a diverse and inclusive work environment.

Compensation

• Base Pay Range: $19.23 - $38.47 per hour.