Client Relations Specialist

About the Role

C.H. Robinson is hiring an Associate Portfolio Executive to build and manage a customer portfolio while developing long‑term, trusted relationships. This role offers a fast-track opportunity to Freight Broker with a clear path for accelerated career growth in a high‑performance environment, supported by structured onboarding and coaching.

Key Responsibilities

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team-first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand-ups.

Requirements & Tech Stack

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.
• Operates with autonomy and utilizes AI-powered tools.
• Proficient in Microsoft Office Suite of Programs.

Qualifications

• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Values a diverse and inclusive work environment.

Note: The company emphasizes in-person collaboration, requiring engagement in-office four days a week with one day remote.

Compensation Range

$19.23 - $38.47 (base pay)