National Account Support Specialist

About the Role

Georgia-Pacific's GPXpress Team is seeking a National Account Support Specialist. This role works closely with National Account Sales and Distribution Teams to enhance selling capabilities and contribute to the long-term success of GP. The GPXpress team is a sales support team that assists distribution partners and sales employees through the utilization of online tools. This role offers a hybrid schedule (2 days remote, 3 days in the Green Bay office) with approximately 10% travel for onsite support.

Key Responsibilities

• Account Management Support: Partner with National Account Managers in the day-to-day management of key accounts, including handling inquiries, resolving issues, and maintaining accuracy within business processes.
• Data Analysis and Reporting: Pull & analyze sales data to provide actionable insights that support strategic account strategies. Generate regular reports to track performance and identify areas for growth.
• Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.
• Communication and Coordination: Serve as a liaison between key partners and internal departments to ensure alignment and effective communication and fulfill client requirements.
• Customer Relationship Management: Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems.
• End User Support: Provide comprehensive support for the end users of GP Pro products through various channels including emails, calls, and chat, ensuring timely and effective resolution of user inquiries and issues.

Requirements & Tech Stack

• Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)
• Experience managing multiple projects in a fast-paced environment
• Willing to travel up to 10%

Qualifications

• Bachelor’s degree in business, sales, or a related field OR 4+ years of work experience in a sales support role
• 2+ years of experience in sales support or related field
• Experience with Salesforce
• Experience in roles supporting national accounts, wholesales, distribution, and/or managing strategic partnerships
• Experience working with pricing, contracts and/or RFPs