Endpoint / Infrastructure Engineer

About the Role

Our client is seeking an experienced Endpoint / Infrastructure Engineer to join its New York City technology team. This is a hands-on engineering position focused on resolving complex endpoint and infrastructure issues, improving the overall stability of the environment, and identifying root causes. The role requires advanced technical support and engineering across the organization's endpoint environment, with the ability to troubleshoot issues across the full technology pathway.

Key Responsibilities

• Own and troubleshoot complex endpoint and infrastructure issues from initial investigation through resolution.
• Perform in-depth root-cause analysis rather than relying solely on break/fix solutions.
• Troubleshoot across the full technical pathway, including endpoints, applications, authentication, networking/connectivity, device management, and backend systems.
• Support and engineer enterprise Windows and macOS environments.
• Manage endpoint configuration, enrollment, compliance, patching, provisioning, and application deployments.
• Administer and troubleshoot endpoint management platforms such as Microsoft Intune, Jamf, NinjaOne, SCCM/MECM, or similar technologies.
• Investigate failed deployments, non-compliant devices, recurring workstation issues, and performance problems.
• Support Active Directory, Microsoft Entra ID, Microsoft 365, Exchange/Office 365, and related infrastructure.
• Develop and improve PowerShell scripts and automation for endpoint administration and remediation.
• Package, test, deploy, and troubleshoot enterprise applications and configuration changes.
• Support endpoint security initiatives including patching, encryption, EDR, device compliance, and vulnerability remediation.
• Identify recurring trends across support issues and develop scalable technical solutions.
• Partner with Service Desk and other infrastructure/engineering resources on escalated technical issues.
• Create technical documentation and improve processes for recurring issues.
• Assist with workstation provisioning, hardware refreshes, and device lifecycle management.
• Work with third-party vendors on hardware, warranty, and technical issues.

Requirements & Tech Stack

• Strong background in Endpoint Engineering, Infrastructure Engineering, Desktop Engineering, or advanced L3 technical support.
• Ability to troubleshoot complex issues end-to-end, including backend components.
• Advanced experience supporting Windows enterprise environments.
• Experience supporting macOS in a corporate environment.
• Strong hands-on experience with Microsoft Intune or comparable endpoint management technology.
• Strong knowledge of Active Directory, Entra ID, Microsoft 365, and enterprise identity/authentication.
• Experience with application deployment, patching, device compliance, and endpoint security.
• Strong root-cause analysis and advanced troubleshooting skills.
• Working knowledge of PowerShell and technical automation.
• Ability to recognize patterns across recurring incidents and implement long-term technical solutions.
• Strong communication skills and ability to work across Service Desk, Endpoint, Infrastructure, and Security teams.
• Experience with Jamf, NinjaOne, SCCM/MECM, or similar platforms is preferred.
• Experience packaging and deploying enterprise applications is preferred.
• PowerShell scripting and endpoint remediation experience is preferred.
• Experience troubleshooting both endpoint and supporting backend infrastructure is preferred.
• Microsoft Graph or API-based administration experience is preferred.
• Experience with ServiceNow, Zendesk, or comparable ITSM platforms is preferred.
• Familiarity with ITIL practices is preferred.
• Relevant Microsoft, Apple, CompTIA, or infrastructure certifications are preferred.

Qualifications

• Bachelor’s degree preferred or equivalent relevant technical experience.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).