F&B Eagle Eats Cashier/Cook FT

Job Summary

The Marketplace Cashier/Cook is responsible for providing excellent guest service by accurately and efficiently processing guest's food & beverage preparation and purchases.

Key Responsibilities

• Ensure compliance with applicable Tribal, Federal and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Greet guests and efficiently process food and beverage orders and purchases through the Point of Sale (POS) System.
• Maintain the accountability and security of their individual cash drawer.
• Stock and clean workstation/venue to ensure presentable products.
• Ensure and collect appropriate guest payment for food and beverage service.
• Prepare food as needed in the quick service kitchens.
• Maintain a professional and tidy appearance at all times.
• Communicate in a positive, respectful manner to both internal and external guests.
• Build and maintain knowledge of food & beverage offerings to ensure all questions are answered appropriately and accurately.
• Must maintain excellent attendance and be available to work events and varied schedules per business needs.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR, and SAR as needed.
• Perform other duties as assigned.

Requirements & Tech Stack

• Point of Sale (POS) System
• Title 31 requirements
• IRS Currency Transaction Reports
• Anti-Money Laundering policies

Qualifications

• High School Diploma, G.E.D or related food service job experience.
• Experience working in a fast-paced, high volume fine dining, casual, and/or nightclub preferred.
• Wine and alcohol knowledge preferred.
• Strong communication skills in English, both written and oral. Spanish or other language skills a plus.
• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, and all staff.
• Ability to work under pressure in a fast-paced, event-driven, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to communicate with team members, management staff, and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.
• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations.
• Must acquire and maintain a valid Health Food Handlers Card, Alcohol Awareness Certification, and training in Suspicious Activity and Cash Handling.
• Must participate in tip reporting program.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• Ability to concentrate for prolonged periods.
• Specific vision abilities required: close vision, distance vision, peripheral vision, and depth perception.
• Ability to communicate effectively in person or using telecommunications equipment.
• Hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature-controlled environment with varying noise levels; may be exposed to high levels of noise.
• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
• Ability to perform under pressure and work long hours under stressful conditions.
• May be exposed to risks associated with resolving issues with difficult guests and irate staff members.
• May be exposed to various types of lighting, including artificial fluorescent, flashing, strobe, and multiple colored lights.
• Travel may be required.