Field Engineer

About the Role

The Field Engineer will serve as engineering support for the sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites within a specific territory, with a base in the NY area. The position involves both field and office work, extensive formalized training, and work under a mentor to develop skills and gain understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Approximately 50% to 75% of time spent in the field on job sites.
• Supporting installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handling complex troubleshooting issues.
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
• A combination of field work on job sites and data analysis/remote troubleshooting using building management systems (travel required).
• Troubleshooting issues with existing and newly installed equipment in the field and providing immediate solutions.
• Maintaining expert-level knowledge of all CaptiveAire products.
• Working closely with the engineering team, service team, local sales team, and customers to find the best outcomes on installed jobs.
• On-site presence for construction trade coordination meetings and start-ups.
• Reviewing and analyzing data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Using mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Performing 3rd party training for outside contractors on CaptiveAire products.
• Providing reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 years of experience.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• Expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment, if not already completed.
• MUST BE A “GO GETTER”!
• Must be able to travel for training.
• Working with building management systems.
• Utilizing CASLink remote monitoring system.

Qualifications

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.

Benefits

• Medical, dental, and vision insurance.
• Disability & life insurance based upon election of medical insurance.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based upon tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Salary

• $70k-$100k base, negotiable dependent on experience.
• Additional monthly bonus based on productivity and profits.