Specialist, Client Operations
BNY
New York, NY0–3 yrs1h agovia LinkedIn
About the Role
- Role: Specialist, Client Operations
- Team: Client Operations, Ginnie Mae Operations
- Location: New York, NY
Key Responsibilities
- Direct contact with clients for troubleshooting, correcting errors/exceptions, and inquiries.
- Independently assist clients by responding to phone, email, and other inquiries regarding supported services.
- Provide daily Reconciliations and metrics.
- Review daily open items to ensure proper follow-up and closure.
- Meet all Service Level Agreements for daily deliverables.
- Ensure all tasks and assigned project deliverables are met.
- Take a lead role in the processing and timely issuance of securities.
- Provide quality support to clients with routine transactions and processes daily.
- Under direct supervision, assist clients by responding to phone, email, and other inquiries regarding company products, services, and procedures.
- Provide basic technical assistance to clients and assist in responding to straightforward client inquiries.
Requirements & Tech Stack
- Bachelor's degree or the equivalent combination of education and experience.
- 0-3 years of total work experience.
- Preferred Customer Service experience.
- Excellent verbal and written skills.
- Excellent Communicator.