Customer Service Representative
Credit Management Services, Inc.
Grand Island, NEFresher1h agovia LinkedIn
About the Role
Credit Management Services, Inc. is seeking motivated individuals to join our Grand Island team as Customer Service Representatives. This is a full-time, in-office position with a consistent Monday–Friday schedule, operating from 8:00 a.m.–4:30 p.m., with no nights or weekends. The role involves working with consumers over the phone to address inquiries, discuss account details, and facilitate solutions. Paid training is provided.
Key Responsibilities
- Communicate with consumers via phone, providing professional and helpful customer service.
- Review account information and respond to customer questions.
- Discuss payment options and assist in establishing payment arrangements.
- Work towards achieving individual and team goals.
- Maintain accurate account records and document conversations.
- Adhere to company procedures and approved communication guidelines.
- Collaborate with team members to ensure a positive consumer experience.
Requirements & Tech Stack
- Computer proficiency and ability to learn new systems.
- Ability to multitask and maintain organization.
- Dependability and consistent attendance.
- Strong communication and customer service skills.
- Positive attitude and a willingness to learn.
- Ability to work effectively as part of a team.
Qualifications
- High school diploma or equivalent.
Previous customer service, call center, office, or collections experience is helpful, but not required.