Associate Account Manager

About The Role

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. This role involves making and receiving outbound and inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers, and increasing penetration within the existing customer base by selling the full suite of Republic Services products.

Key Responsibilities

• Effectively maintains and retains existing customers by proactively reaching out on a daily basis.
• Develops and maintains a thorough knowledge of company services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce on a daily basis, scheduling and documenting all activities such as calls, meetings and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Increases customer penetration by selling the full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Performs other job-related duties as assigned.

Requirements & Tech Stack

• Salesforce
• Customer service

Qualifications

• High school diploma or G.E.D.
• 0 - 2 years of customer service experience.
• Waste or transportation industry experience is preferred.