Systems Support Analyst

About the Role

We are seeking a detail-oriented and technically capable Systems Support Analyst to provide support for business applications, IT systems, and technical operations. The successful candidate will monitor system performance, troubleshoot technical issues, assist users, and work with IT teams to maintain reliable and efficient systems. This position is an excellent opportunity for an early-career IT professional looking to develop experience in systems support, troubleshooting, application administration, and IT operations.

Key Responsibilities

• Provide first- and second-level support for business applications and IT systems.
• Monitor system performance, availability, and operational alerts.
• Troubleshoot hardware, software, application, and connectivity issues.
• Investigate system incidents and identify potential root causes.
• Respond to support tickets and document issues and resolutions accurately.
• Assist users with system access, account issues, and basic technical questions.
• Maintain user accounts, permissions, and system access in accordance with company policies.
• Assist with software installations, updates, patches, and system maintenance.
• Monitor system logs and escalate complex issues to senior technical teams.
• Maintain technical documentation, system procedures, and knowledge-base materials.
• Assist with system testing, upgrades, deployments, and implementation projects.
• Collaborate with Systems Administrators, Network Engineers, Developers, Security teams, and other IT staff.
• Identify recurring issues and recommend improvements to systems and support processes.
• Follow IT security, change management, and operational procedures.
• Perform other systems support and IT-related duties as assigned.

Requirements & Tech Stack

• Basic understanding of Windows and/or Linux operating systems.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and VPNs.
• Familiarity with Microsoft Office or Microsoft 365.
• Authorized to work in the United States.

Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
• 0–3 years of experience in IT support, systems support, application support, help desk, or a related technical role.
• Strong troubleshooting and analytical skills.
• Ability to diagnose technical problems and communicate solutions clearly.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple support requests and prioritize tasks.
• Ability to work independently and collaboratively.

Preferred Qualifications:

• Experience with IT service management or ticketing systems.
• Familiarity with Active Directory or Microsoft Entra ID.
• Basic knowledge of SQL and database concepts.
• Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Basic scripting experience with PowerShell, Python, or Bash.
• Experience supporting SaaS or enterprise business applications.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.