Office Administrator

About the Role

The Office Administrator / Construction Center Administrator (CCA) is a full-time position responsible for supporting the sales and construction employees of a local construction center, interfacing with customers and corporate personnel as necessary.

Key Responsibilities

• Maintains a positive and professional attitude when interacting with customers and co-workers, welcoming in-person visitors and responding to phone calls and emails.
• Provides answers to basic questions and escalates complex questions through the appropriate channels.
• Performs construction center administrative tasks:
• Processing orders and completions in a timely manner.
• Inputting data into MBI systems.
• Filing documents in compliance with document retention policies.
• Ensuring completion of vehicle reports and DOT logs.
• Processing invoices and credit card transactions.
• Assembling various management reports, as requested.
• Supports the local sales team, performing administrative tasks and interacting with customers regarding pre-determined questions.
• Supports crew personnel, performing time entry and crew roster updates.
• Assists in the hiring process:
• Informing applicants of local opportunities and the application process.
• Coordinating crew personnel onboarding.
• Assisting with general onboarding paperwork.
• Ensures confidentiality of all sales and personnel information.
• Performs other duties as assigned.

Requirements & Tech Stack

• Proficient with Microsoft Office, including Outlook email, Word, and Excel.
• Aptitude for learning new applications and technologies.
• Willingness to work overtime as necessary.

Qualifications

• Associate’s degree or 2 years of customer service experience.
• Strong verbal and written communication skills, with excellent follow through.
• Strong interpersonal skills with the ability to work in a collaborative team environment.
• Highly organized with ability to prioritize and multi-task.
• Self-starter with a positive, willing to learn attitude.
• Ability to maintain confidential information.