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Customer Service Specialist
Teleperformance
Lucknow, Uttar Pradesh, IndiaFresher5m agovia LinkedIn
Job Title: Customer Service Specialist
Company: Teleperformance
About the Role
Teleperformance is a global leader in outsourced customer experience management. This full-time, on-site Customer Service Specialist role is based in Lucknow.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, or chat.
- Provide clear, accurate information and resolve issues in a timely manner.
- Document interactions in the system.
- Follow established procedures.
- Escalate complex cases when necessary.
- Maintain professional phone etiquette.
- Meet service-level targets.
- Contribute to positive customer satisfaction scores.
- Collaborate with team members and supervisors.
- Participate in regular training.
- Adapt to updated processes and tools.
Requirements & Tech Stack
- Basic computer literacy, including typing skills.
- Familiarity with CRM or contact center tools.
Qualifications
- Strong Customer Service and Customer Support skills.
- Ability to respond effectively to diverse customer needs.
- Skills in Customer Satisfaction and Customer Experience.
- Professional phone etiquette.
- Effective verbal and written communication in English.
- Proficiency in additional regional languages is an advantage.
- Ability to work on-site in Lucknow.
- Ability to manage time efficiently.
- Ability to remain calm under pressure.
- Prior experience in customer-facing roles (contact center, retail, hospitality) is beneficial but not mandatory.
- High school diploma or equivalent.
- Additional education in business, communication, or related fields is a plus.