Customer Support Associate

About Wellversed

Wellversed owns and operates a portfolio of nutrition brands to empower people to attain their most optimal state of wellness. Our brands like Wellcore, YouWeFit, Zero Sugar, Dynamite, Okami and Osmo enable people to unlock their performance potential and live healthier lives. The brands are made available to our customers through an omni-channel approach including our own eCommerce portal (www.wellversed.in).

About the Role

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional.

Key Responsibilities

• Resolve customer queries, complaints, or requests on a daily basis.
• Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
• Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
• Escalate complex customer issues to relevant stakeholders for timely resolution.
• Track the quantity and quality of queries handled to ensure productivity and efficiency.
• Engage in cold calling to reach out to potential clients for gathering feedback on our offerings.

Qualifications

• Minimum of 6 months of work experience in customer support or a related field.
• Impeccable communication skills, both verbal and written.
• Patience and the ability to handle challenging customer interactions.
• Basic proficiency in Excel/Google Sheets.
• Active listening skills to understand customer needs.
• Empathy towards customers to ensure a positive customer experience.
• Strong email writing skills.

Tech Stack

• Experience with CRM tools is a plus.