is Hiring For International Chat Process
Sutherland
Navi Mumbai, Mumbai (All Areas)0–2 yrs1h agovia Naukri
Walk-in drive · 21 to 23 Oct · 11.00 AM - 5.00 PM
Sutherland Global Services, 5th Floor, Liberty tower, Reliable park, Airoli, Navi Mumbai. Map
About the Role
Sutherland is hiring for an International Chat Process.
Key Responsibilities
- Handle customer queries through chat support.
- Assist customers with orders, deliveries, returns, refunds, payments, and account-related concerns.
- Provide accurate and timely resolutions.
- Maintain customer experience and meet quality, productivity, and CSAT targets.
- Follow process guidelines and maintain proper customer interaction records.
Requirements & Tech Stack
- Rotational Shifts
Qualifications
- Implicitly, this role requires strong communication skills for chat support and customer service experience, although not explicitly stated as a bullet point.