Chat Support Executive

About the Role

• Handle customer conversations entirely over chat and digital messaging for a consumer brand's shopper support line.
• Run four or five conversations at once during peak hours.
• Answer order, delivery, and product questions.
• Identify when a conversation needs to be escalated to a specialist.
• Maintain quick response times without generic answers.
• Log conversations clearly for easy understanding by others.

Key Responsibilities

• Manage customer support via chat and digital messaging.
• Handle multiple concurrent conversations.
• Address inquiries related to orders, deliveries, and products.
• Determine appropriate escalation paths for complex issues.
• Ensure timely and effective customer responses.
• Document support interactions accurately.

Requirements & Tech Stack

• Comfortable typing quickly and accurately.
• Ability to hold several conversations in parallel.
• Clear written English.
• Familiarity with chat platforms and product catalogs is not required, as training is provided.

Qualifications

• Zero to two years of experience.
• Freshers with strong written communication skills are welcome.