Sales Advisor
Tapi Carpets & Floors
Mumbai, Maharashtra, India0–12 yrs59m agovia LinkedIn
About the Role
Tapi Carpets & Floors has an exciting opportunity for someone passionate about people and customer service. This role involves assisting customers in realizing their vision through product offerings. Tapi offers an enthusiastic, driven individual the chance to join their team, providing an environment with extensive industry knowledge for learning and development in the flooring business.
Key Responsibilities
- Collaborate with the store team to create exceptional customer experiences.
- Provide top-tier customer service, addressing pre-sales inquiries, completing orders, and handling post-sales questions and occasional complaints.
- Support the team with promotional changes, store maintenance, and reporting to the Store Manager.
- Actively seek opportunities to improve the store, service, and customer satisfaction.
- Learn about Tapi's products and collections to offer bespoke advice.
- Receive training on drawing and costing rooms for flooring solutions.
Requirements & Tech Stack
- Sales driven and customer focused.
- Passionate about your work.
- Speedy thinker.
- Nice, presentable, switched-on, and honest.
- Self-motivated, enthusiastic, and keen to impress.
- Attentive to detail.
- "No customer left behind" attitude.
- Up for a challenge and thrive in a busy store environment.
- Proactive in seeking improvements for customers and colleagues.
- Bias towards action.
Qualifications
- Tapi provides a 12-week training plan for all new flooring sales advisors.
- 12 weeks OTE guaranteed during training.
The Big Package
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cinema tickets, cashback, brand discounts)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme