Operations Associate

Location: Remote (India)

A global logistics leader is building its India despatch and tracking centre. This role operates within a high-volume environment focused on shipments, exceptions, vendor confirmations, and dashboard accuracy.

Key Responsibilities

• Log shipment data within order-management and tracking systems.
• Update shipment statuses based on vendor confirmations for pickups and deliveries.
• Flag operational issues before they escalate.
• Follow up with transporters and warehouse partners via phone and email.
• Maintain current trackers for the operations manager.
• Identify and address recurring exceptions (e.g., missed pickup windows, mismatched invoices, delayed PODs).

Requirements & Tech Stack

• Excel or Google Sheets
• Clear, professional written and spoken English

Qualifications

• 0-3 years of work experience in an operations, back-office, or coordination role.
• Methodical approach to ensure accuracy and prevent errors.
• Ability to provide clear status updates without prompting.
• Willingness to follow up with vendors by phone and email.
• A reliable setup for remote work.
• Prior exposure to logistics, dispatch, or a similar high-volume back-office role is beneficial but not required.