Customer Contact Comms New Associate, Voice

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. It offers Strategy and Consulting, Technology and Operations services, and Accenture Song, powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

About the Role

You will be aligned with Accenture's Finance Operations vertical.

Key Responsibilities

• Determine financial outcomes by collecting operational data reports, conducting analysis, and reconciling transactions.
• Perform Customer Operations Voice Help desk role ticket resolution.
• Record, diagnose, troubleshoot, resolve, or assign incidents and service requests based on the defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Requirements & Tech Stack

• Primary skill: Service Desk Voice Support - P5

Qualifications

• Any Graduation

Experience

• 0 to 1 years

Additional Notes

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• You will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
• This role may require you to work in rotational shifts.