Customer Service Representative
yral foods
Mumbai, Maharashtra, IndiaFresher1h agovia LinkedIn
Company: Yral Foods
About the Role
- Contract position
- Based in Mumbai
- Hybrid work model (on-site and work-from-home)
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media.
- Provide accurate information about products, orders, deliveries, and returns.
- Handle customer complaints and troubleshoot issues.
- Escalate complex cases to appropriate teams.
- Maintain a professional and empathetic tone.
- Document customer interactions.
- Update customer records.
- Collaborate with operations, sales, and logistics teams.
- Gather customer feedback.
- Identify recurring issues and suggest service improvements.
Requirements & Tech Stack
- Proficiency with basic computer applications.
- Experience with CRM tools.
- Familiarity with order management systems.
Qualifications
- Demonstrated experience in customer-facing roles (e.g., Customer Service Representative) focusing on prompt and courteous assistance.
- Strong skills in Customer Support and Customer Service.
- Ability to prioritize Customer Satisfaction and Customer Experience.
- Effective verbal and written communication skills in English.
- Proficiency in Hindi or regional languages is an advantage.
- Organized and detail-oriented.
- Ability to manage time and tasks in a hybrid work environment.
- Previous experience in food, retail, or e-commerce sectors is beneficial.
- Relevant education in business, communications, or a related field is preferred but not mandatory when supported by strong experience.