Customer Support Executive

About GameLoot

GameLoot is India’s leading re-commerce and retail platform for buying, selling, trading, and repairing video games, consoles, PC hardware, laptops, and mobile electronics.

Role Overview

We are looking for a Customer Support Executive who lives and breathes gaming and tech. In this role, you will be the frontline voice of GameLoot and perform activities like assisting customers with order inquiries, sell order inquiries, hardware compatibility, and repair updates.

Key Responsibilities

• Customer Interaction: Handle incoming customer inquiries via phone and email regarding orders, delivery status, and sell order pickups.
• Tech & Hardware Assistance: Guide customers through basic hardware choices, console differences, and product condition inquiries.
• Sell order & Repair Coordination: Help sellers understand the trade-in process (doorstep pickup, bank transfer vs. store credit) and update customers on console/handheld repair progress.
• Issue Resolution: Address customer concerns with empathy, accuracy, and quick turnaround times.

Requirements & Qualifications

• Gamer & Tech Hardware Passion: Must be genuinely interested in video games and computer hardware.
• PC Hardware Fundamentals: Understanding of key PC components (CPU, GPU, RAM, Motherboard) and their practical differences.
• Console Literacy: Solid knowledge of major gaming platforms (PlayStation 4/5, Xbox One/Series X|S, Nintendo Switch) and handheld PCs (Steam Deck, ASUS ROG Ally, etc.).
• Good verbal and written communication skills in English and Hindi.
• Ability to explain technical or process details clearly to non-tech customers.
• Basic computer proficiency (email, ticketing systems, Excel/Google Sheets).
• Prior experience in customer service or tech retail is a plus.

Salary

• ₹10,000 – ₹20,000 / month (depending on experience and technical skills).
• Higher compensation may be evaluated for exceptional candidates.