Customer Support Executive
ALOGIC
Mumbai, Maharashtra, India1h agovia LinkedIn
About the Role
- Full-time, on-site position
- Location: Saki-Vihar, Mumbai
- Handles customer inquiries via phone, email, and online channels.
- Provides timely and accurate information about ALOGIC products and services.
- Requires a customer-centric approach, clear communication, and consistent delivery of high-quality service.
Key Responsibilities
- Troubleshooting basic technical issues.
- Documenting interactions in support systems.
- Following up to ensure resolution and customer satisfaction.
- Collaborating with internal teams to escalate complex concerns.
- Maintaining knowledge of product updates.
- Adhering to rotational shift schedules to support customers across different time zones.
Qualifications
- Strong Customer Support and Customer Service skills.
- Experience in Customer Satisfaction and Online Support.
- Technical Support capabilities for basic troubleshooting.
- Excellent verbal and written communication skills in English and local languages.
- Ability to explain technical information clearly.
- Ability to work in rotational shifts, including evenings, weekends, and holidays.
- Strong problem-solving skills.
- Attention to detail.
- Calm, professional demeanor under pressure.
- Previous experience in customer support or contact center roles (preferably in electronics or technology sectors).
- Basic proficiency with CRM or ticketing systems and common office software tools.
- Minimum of a high school diploma.
- Bachelor’s degree in any field is an advantage.