Telecalling in Education

About the Role

This role is the first point of contact between PurpleLane and prospective students. You’ll call students who have shown interest through ads, college workshops, and walk-ins. You’ll learn about their career goals and guide them toward the right program, turning interest into counselling sessions, demo classes, and branch visits. Success means consistently generating qualified leads, keeping every interested student engaged, and maintaining accurate records. You’ll be part of the Vizag branch sales team, reporting to the Sales Manager, and working closely with counsellors and trainers.

Key Responsibilities

• Make 80–120 outbound calls daily to student leads from digital ads, college workshops, seminars, and walk-in enquiries.
• Understand each student’s academic background, skills, and career goals to recommend the most suitable program.
• Clearly explain course details, outcomes, fees, batch timings, and placement support.
• Schedule counselling sessions, demo classes, and branch visits with interested students.
• Follow up consistently through calls and WhatsApp until each lead reaches a clear decision.
• Record every call outcome, lead status, and next action in the CRM or lead tracker on the same day.
• Handle common questions and objections professionally, and escalate complex cases to the Sales Manager.
• Support registrations and on-ground coordination for college seminars and workshops when required.
• Meet weekly and monthly targets for qualified leads, walk-ins, and enrollments.
• Share student feedback and common objections with the team to improve messaging and conversions.

Qualifications

• Graduate in any discipline (B.Tech, BCA, B.Sc, B.Com, BBA or equivalent).
• Fluent in Telugu with good spoken English; Hindi is an advantage.
• Excellent verbal communication and active listening skills.
• Confident, positive, and persistent on the phone, with the ability to handle rejection.
• Prior tele-calling, counselling, or edtech sales experience is a plus.
• Basic proficiency in Google Sheets, WhatsApp Business, and CRM tools.
• Strong organizational skills and attention to detail in maintaining records.
• Based in Visakhapatnam or willing to relocate.