Customer Support Executive

Job Title: Customer Support Executive (Service Coordination & Ticket Management)

Company: Scantech Laser

Job Summary

We are looking for a proactive and detail-oriented Customer Support Executive to manage customer communication, service coordination, and support operations. The role involves handling customer inquiries, logging and tracking service requests, and ensuring timely resolution through effective coordination with internal teams.

Key Responsibilities

• Managing service tickets.
• Following up on open issues.
• Maintaining clear communication with customers regarding status updates and resolution timelines.
• Working closely with service, technical, and operations teams to ensure that customer issues are addressed efficiently and professionally.
• Maintaining accurate records of all interactions and updates within the system.
• Ensuring customer satisfaction by providing timely responses, structured follow-ups, and reliable coordination across departments.

Requirements & Tech Stack

• Strong organizational skills.
• Ability to handle multiple requests simultaneously without losing track of priorities.
• Familiarity with ERP systems such as ERPNext or similar platforms.

Qualifications

• Experience in managing service tickets.
• Experience in customer communication.
• Experience in service coordination.
• Experience in support operations.