Identity and Access Management (IAM) Administrator

About the Role

An opportunity is available for an IT Identity Administrator to support enterprise identity and access management services and the infrastructure that underpins them. The role covers user identity lifecycle processes, access provisioning, directory services, privileged access, certificates, DNS, and identity-related systems. This position is suited to an IT professional with a foundational understanding of identity management and access controls who is interested in developing technical expertise across enterprise infrastructure, security, and automation.

Key Responsibilities

• Identity and Access Management: Support identity lifecycle processes, access requests, provisioning, access reviews, role design, and application integrations using identity governance tools.
• Directory Services: Administer users and groups across Active Directory and Microsoft Entra ID environments. Assist with authentication, permissions, multifactor authentication, and account troubleshooting.
• Identity Infrastructure: Maintain identity-related servers and domain controller infrastructure, supporting system reliability, performance, and security.
• DNS and Domain Management: Maintain internal and external DNS records, domain registrations, and domain ownership verification. Investigate name-resolution issues.
• Scripting and Automation: Read, troubleshoot, and maintain existing scripts, primarily using PowerShell. Support automation and infrastructure changes through Azure Pipelines.
• Certificate Management: Support SSL/TLS certificate issuance, renewal, implementation, automation, and troubleshooting.
• Technical Support: Resolve identity and access incidents and service requests, document solutions, and escalate issues when necessary.
• Documentation and Collaboration: Maintain technical procedures and documentation while collaborating with global teams, application owners, and internal stakeholders.
• On-Call Support: Participate in a periodic on-call rotation and complete assigned maintenance and change activities in line with established procedures.

Qualifications

• Associate or bachelor's degree in Information Technology or a related field, or equivalent professional experience.
• Basic understanding of identity and access management, authentication, authorization, and secure access control.
• Familiarity with Active Directory users and groups, including basic navigation and account troubleshooting.
• Ability to read and understand scripts, including unfamiliar code.
• Clear communication, accurate documentation, and a reliable, collaborative approach.
• Willingness to learn new technologies, follow established processes, and seek assistance when needed.

Preferred Experience

Experience or exposure to any of the following is beneficial but not essential:

• SailPoint IdentityIQ or another identity governance platform.
• PowerShell, Java, or other scripting and development languages.
• Active Directory, Microsoft Entra ID, Windows Server, or domain controllers.
• SSL/TLS certificates, public key infrastructure (PKI), DNS, or external domain management.
• Privileged access management (PAM), role-based access control (RBAC), attribute-based access control (ABAC), or access reviews.
• Azure Pipelines or other continuous integration and delivery tools.
• Application integrations involving APIs or database connections.
• Networking fundamentals, including TCP/IP and HTTP/HTTPS.
• Agile or similar team-based delivery practices.

Benefits

Eligible employees have access to a benefits package that includes:

• Medical, prescription, dental, and vision insurance.
• 401(k) retirement savings.
• Paid time off and holidays.
• Additional employee benefits.