Bakery/Deli Clerk

Job Title: Bakery/Deli Clerk

Company: Kroger

Key Responsibilities

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness.
• Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, including stove, computerized scale, fryer, steamer, robot coupe.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by a customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions and note any discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Helpful Experience

• Bakery or Deli experience
• Retail experience