Client Success Associate

Key Responsibilities

• Build, develop, and manage relationships with a variety of clients, ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices.
• Ensure clients are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls and engagements to surface client priorities and recommend a program of action that drives high value and return on investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business, looking into performance and key client engagement metrics.
• Understand and surface client business priorities.
• Break down client challenges.
• Identify effective ways to support clients in making the right decisions for their business.
• Onboard clients.
• Prove the concept of Gartner services.
• Stimulate client engagement of products used by large client teams.

Requirements & Tech Stack

• Bilingual (English and Portuguese)

Qualifications

• 6+ months relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.