Assistant Manager

About the Role

The Assistant Manager assists the Community Manager in managing the day-to-day activities of operating and maintaining facilities and equipment in housing projects designed to provide low-income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing.

Key Responsibilities

• Orders office supplies.
• Schedules maintenance repairs, generates and files completed work orders, and follows up as appropriate.
• Assists in resident move-in/out procedures and unit inspections.
• Maintains the wait list and processes applications in conformance with compliance regulations and EHMI policies; explains entire move-in procedures.
• Collects rent and accounts for monies collected; performs daily bank deposits as needed.
• Answers telephone and handles office interactions in a friendly, courteous, and sincere manner.
• Sorts and distributes inner office mail.
• Prepares resident recertifications by interviewing residents, obtaining appropriate documentation, and completing worksheets. Submits worksheets to the manager or Property Supervisor for approval.
• Compiles and maintains accurate written records of residents (e.g., Emergency Information, Incident Reports). Maintains resident files in a neat and orderly manner according to EHMI standard policies.
• Refers applicants to alternative housing if all available units are occupied or if the Wait List is closed.
• Ensures consistent application of project rules and regulations.
• Ensures consistent application of Program (HUD, CHFA, RHCP, TCAC, etc.) rules and regulations.
• Prepares Project Status Reports (PSR’s).
• Maintains a clean and well-organized office.
• Maintains a businesslike and professional appearance.
• Promotes harmonious relations among residents, housing personnel, and persons of the community. Demonstrates enthusiasm and stamina for the housing project and position. Represents the project in business-related matters to residents and the community at large. Sensitive to the housing philosophies of the owner/sponsor.
• Maintains congenial relationships with all residents and resident service coordinators/agencies. Is understanding of and sensitive to cultural backgrounds, economic status, and those with special needs.
• Exercises common sense, good judgment, consistency, and self-control in day-to-day contact with residents and in other business-related matters.
• Demonstrates company loyalty and integrity in all financial matters, in reports to supervisors and other management personnel, and in relationships with residents and co-workers.
• Actively participates in the company's culture of inclusivity.

Requirements & Tech Stack

• Minimum 40 wpm typing speed (professional and accurate).
• Computer literacy (PC hardware).
• Proficient in Word-processing and spreadsheet software (Word, Excel, Outlook).

Qualifications

• 6 months clerical/office experience or other related experience and/or training.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, government regulations, loan documents, financial reports, regulatory agreements, and other legal documents.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information to top management, public groups and officials, and/or boards of directors.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Ability to produce budgets and analyze financial reports, income statements, and perform cost analyses.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Self-starter, flexible, detail-oriented, and well organized.
• Ability to work independently and in a team environment.
• Experience working with diverse groups (staff, residents, outside contacts).
• Commitment to the companies' goals and philosophy.
• Passion for equitable housing.

Preferred Skills & Experience

• Previous experience in property management is a plus.
• General understanding of preventive and ongoing apartment maintenance.
• Experience with YARDI software is a plus.
• Experience with HUD or CTCAC properties is a plus.