IT Support Specialist I

Key Responsibilities

• Provides telephone support for helpdesk and all associated processes.
• Provides tier one IT support for hardware and software applications.
• Utilizes help desk software to keep an accurate account of all incoming calls.
• Documents all incidents and routes calls.
• Notifies technicians of any critical situation requiring immediate attention based on priority.
• Maintains proper skills to interface with a variety of users regarding specific problems.
• Advises the Director/Manager of any issues that may affect the Information Services department.

Requirements & Tech Stack

• Work experience in help desk activities using a help desk software application.
• Knowledge of E-Mail system fundamentals.
• Understanding of network concepts (TCP/IP, MS/NT).
• Familiar with internet and WEB browser concepts.

Qualifications

• High School Diploma required.
• A+ certification preferred.
• 0-2 years related work experience and customer service experience preferred.
• Knowledge of Outlook, MS Office, and Active Directory preferred.