Tier 1 IT Support Technician

Corptek Solutions

About the Role

• Full-time, on-site role based in Mansfield, TX.
• Provides first-line technical support to end users.

Key Responsibilities

• Respond to help desk tickets.
• Answer phone and email requests.
• Document all work in ticketing systems.
• Diagnose and resolve issues with desktop computers, laptops, printers, and basic network connectivity.
• Perform routine maintenance and updates.
• Assist with computer setup and imaging.
• Assist with peripheral installation.
• Perform basic hardware repairs under guidance from senior team members.
• Collaborate with other technicians to escalate complex issues and ensure timely resolution.
• Deliver professional, customer-focused support to clients across multiple industries.

Requirements & Tech Stack

• Technical Support (responding to user requests, documenting issues, following standard operating procedures).
• Desktop Computers and laptops (including operating systems like Windows, basic configuration, user account management).
• Troubleshooting skills for common hardware, software, and connectivity issues.
• Printer Support (installation, configuration, resolving print and connectivity issues).
• Basic Computer Repair skills (replacing components, performing hardware diagnostics, supporting routine maintenance).
• Clear, professional communication skills.
• Customer-service mindset.
• Ability to prioritize tasks.
• Ability to work independently on-site.
• Ability to collaborate effectively within a team environment.
• High school diploma or equivalent required.
• Relevant certifications (e.g., CompTIA A+, Network+) or prior help desk experience are preferred.