Customer Success Executive
Greatify
Bengaluru, Karnataka, India0–3 yrs1h agovia LinkedIn
About The Job
- Job Title: Customer Success Executive
- Company: Greatify.ai
- Location: Teynampet, Chennai
Job Description
The Customer Success Executive will manage and support assigned customers, including onboarding new clients and ensuring a smooth user experience. The role involves handling customer queries, providing platform guidance, conducting training sessions, and maintaining regular follow-ups to improve customer satisfaction and engagement. The executive will also coordinate with internal teams to resolve issues and support overall customer success.
Key Responsibilities
- Onboard new customers and guide them through platform setup and usage
- Handle customer queries and provide timely support
- Conduct product demonstrations and basic training sessions for users
- Maintain regular follow-ups with customers to ensure satisfaction
- Coordinate with internal teams for issue resolution and support
- Build positive relationships with customers and ensure a smooth experience
- Gather customer feedback and share insights with internal teams
- Support customers in understanding platform features and workflows
- Visit client locations for onboarding, training, or support whenever required
Key Skills
- Good communication and customer handling skills
- Strong interpersonal and relationship-building abilities
- Basic problem-solving and coordination skills
- Ability to explain product features clearly to customers
- Customer-focused and positive attitude
- Basic knowledge of MS Office tools (Excel, Word, PowerPoint)
- Ability to manage multiple tasks and customers simultaneously
- Preferred Languages: English, Tamil, Kannada, Telugu & Hindi
Qualifications
- Freshers to 3 years of experience in ERP implementation/Customer-facing roles.