Customer Support Executive
WareIQ
Bengaluru, Karnataka, IndiaFresher1h agovia LinkedIn
About WareIQ
WareIQ is one of India's fastest-growing eCommerce fulfillment companies.
Role Overview
We are looking for a detail-oriented and proactive Customer Support Executive to manage claims related to shipments, returns, damaged products, missing items, and other logistics issues. The candidate will coordinate with internal operations teams, courier partners, marketplaces, and clients to ensure claims are filed accurately, tracked regularly, and resolved within the defined timelines.
Key Responsibilities
- Handle customer queries and claims related to lost, damaged, missing, or incorrect shipments and returned products.
- Raise and process claims with courier partners, marketplaces, and other relevant stakeholders.
- Collect and verify supporting documents, including order details, AWB numbers, invoices, delivery proofs, product images, and return QC evidence.
- Follow up on pending claims and ensure timely resolution and recovery.
- Coordinate with warehouse, logistics, operations, and account management teams to investigate claim-related issues.
- Maintain accurate records of claims, claim status, approvals, rejections, and settlements.
- Communicate claim updates and resolutions to clients and internal stakeholders.
- Investigate rejected claims, identify reasons for rejection, and take necessary follow-up actions.
- Track claim ageing, resolution timelines, and recovery rates.
- Prepare daily and weekly reports on claims raised, pending, approved, rejected, and settled.
- Identify recurring issues and suggest process improvements to reduce claim losses.
- Ensure all claims are handled within defined SLAs and company policies.
Requirements & Tech Stack
- Good communication and follow-up skills.
- Basic knowledge of MS Excel or Google Sheets.
- Strong attention to detail and documentation skills.
- Ability to coordinate with multiple teams and manage pending cases.
- Good problem-solving skills and a customer-focused approach.
Qualifications
- Experience: 0-1 year
- Employment Type: Full-Time, Onsite
- Workweek: 6 day workweek
- Location: HSR Layout, Bangalore
- Salary Range: Upto 3,00,000 LPA