Cashier (Illinois)

Key Responsibilities

• Play a crucial role in delivering exceptional customer service and ensuring smooth transactional experiences.
• Act as the frontline representative of the brand, responsible for greeting and interacting with customers.
• Process transactions accurately and maintain a welcoming store environment.
• Exceed customer expectations by delivering outstanding service through clear communication and active listening.
• Greet customers with a friendly and welcoming demeanor.
• Follow the Cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
• Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines.
• Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers.
• Provide product information and answer basic customer inquiries, offering recommendations as appropriate.
• Coordinate with loaders to promptly respond to customer requests for assistance.
• Efficiently execute precise transactions while prioritizing timely service.
• Handle price dispute resolution with professionalism.
• Stand in designated area in front of the registers to indicate availability to assist customers.
• Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations.
• Utilize the designated cashier script to engage with customers during transactions.
• Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages.
• Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself.
• Ensure the reconciliation of registers and filing of paperwork with 100% accuracy.
• Ensure proper deactivation of EAS (Electronic Article Surveillance) devices or spider-wrapped products as needed.
• Maintain heightened awareness of surroundings to prevent loss (shrink) and deliver exceptional customer service.
• Stock coolers, clean front windows, and efficiently manage registers.
• Refill popcorn and coffee stations in a timely manner.
• Keep shopping carts and restrooms clean and well-maintained.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Requirements & Tech Stack

• Computer systems and software

Qualifications

• Exceptional customer service skills and a desire to help others.
• Excellent verbal and written interpersonal and communication skills.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Strong communications (written, oral and interpersonal skills).
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds.
• Ability to complete repetitive activities.
• Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks.
• Demonstrates a proactive and positive attitude towards training new cashiers.
• Close vision for computer-related tasks.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.

Pay range: $15.25 - $18.60 per hour

Eligible associates may also receive overtime pay.