Customer Support Engineer

About the Role

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Key Responsibilities

• Provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
• Generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Provision of feedback enabling the pro-active identification of product and business process improvements.
• Timely completion of all field reports.
• Other duties as required.

Requirements & Tech Stack

• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet, and Computer issues to the component level.
• Must have working knowledge of MS DOS, Windows software, as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations, and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended periods, often in difficult conditions.
• A systematic and logical approach to problem-solving.
• Must be able to travel >50% of time to support the customer base as required.
• Must be able to work autonomously.
• Must be able to work in a product wafer fab clean room environment.

Physical Requirements

• Lift 50 lbs. overhead occasionally.
• Lifting 50 lbs. frequently.
• Bend from the waist.
• Lift items overhead safely.
• Work on hands and knees or on their back while servicing equipment.
• Bend and twist to gain access to service the equipment.
• Read and interpret schematics.
• Read and interpret signs, placards, and manuals.
• View the full color spectrum.
• Work standing at the system in up to 2-hour intervals.
• Perform a system chamber clean, which requires:
• Remove all chamber components such as turbo pump, source parts, and electrode.
• Perform a chamber clean with the use of scotch brite to scrub the chamber walls.
• Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR.

Qualifications

• Solid background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment.

Minimum Qualifications:

• Master's Level Degree and 0 years related work experience; OR
• Bachelor's Level Degree and related work experience of 2 years.