Upper Extremities Sales Associate
Stryker
About the Role
The Upper Extremities Sales Associate will partner closely with Sales Representative(s) to learn the medical device industry and Upper Extremities business, and contribute to business growth in the assigned territory.
Key Responsibilities
- Partner with Sales Rep(s) in all aspects of the sales call pattern, including covering cases, marketing and promotion of products, building of sets, managing inventory, and converting customers.
- Attend surgeries where Stryker Upper Extremities products are used to ensure product availability and instruct surgeons on product use and functionality.
- Educate doctors, nurses, and appropriate staff on the proper use and maintenance of Stryker products, product functionality, updates, portfolio changes, and educational programs.
- Work with sales teams to contact customers, identify sales opportunities, deliver customer service, and develop customer relationships.
- Identify the needs of new prospects with the assigned Sales Representative and develop appropriate responses.
- Following product training, tailor Stryker’s promotional message based on customer knowledge, advise on appropriate product selection, answer product functionality questions, and distinguish Stryker products from competitors.
- Perform field calls for assigned accounts and territory.
- Assist in the implementation of new sales plans and marketing strategies to competitively position the organization.
- Partner with the Sales Representative and organization to meet and exceed business targets (quotas).
- Serve as the primary backup contact for Sales Representative(s).
- Acquire a basic understanding of the field, including regulatory compliance issues, and adhere to these guidelines.
- Assist in the resolution of problems or questions arising in accounts.
- Partner with Sales Rep(s) on inventory management and building of proper inventory levels and sets.
- Assist and partner with Sales Rep(s) in acquiring and processing Customer Purchase Orders (POs) for proper invoicing.
- Maintain training in sales skills and products.
- Market the product line to customers based on knowledge of functionality, features, and differentiating factors.
- Remain current on industry, customer, and competitive trends.
- Participate in and attend sales meetings and professional association meetings.
- Consistently adhere to compliance and principles of responsibility (AdvaMed) by maintaining privacy and confidentiality, protecting assets, acting with ethics and integrity, reporting non-compliance, and adhering to applicable laws, regulations, accreditation, licenser requirements, and Company policies and procedures.
Requirements & Tech Stack
- Medical device industry
- Upper Extremities business
- Sales call pattern
- Product marketing and promotion
- Set building
- Inventory management
- Customer conversion
- Product instruction and education
- Sales opportunity identification
- Customer relationship development
- Prospect needs identification
- Promotional messaging tailoring
- Product selection advice
- Competitive product differentiation
- Field calls
- Sales plan implementation
- Marketing strategy implementation
- Business target achievement
- Backup contact for Sales Representatives
- Regulatory compliance
- Problem resolution
- Customer Purchase Order (PO) processing
- Sales skills training
- Product knowledge training
- Industry trend awareness
- Customer trend awareness
- Competitive trend awareness
- Sales meetings attendance
- Professional association meetings attendance
- Compliance adherence
- Privacy and confidentiality maintenance
- Asset protection
- Ethical conduct
- Integrity
- Non-compliance reporting
Qualifications
- Bachelor's Degree OR
- Associate's degree or Medical Certification (e.g., CST, PT, CPT) + at least 2 years of professional and/or related experience
- High School Diploma + at least 4 years of professional and/or related experience
- 4+ years of active duty military service
Preferred Qualifications
- Demonstrated success in sales, military service, leadership roles, athletics, or other performance-based environments.
- Healthcare or clinical exposure through work experience, certifications, internships, or patient-facing roles.
- Bachelor's degree in Exercise Science, Kinesiology, Biology, Healthcare Administration, Business, or a related field.
- Completion of a relevant internship or professional experience in sales or healthcare.
Note: Depending on customer requirements, employees and new hires in sales and field roles may be required to obtain various vaccinations.