Room Attendant

About the Role

The Hotel Housekeeping Room Attendant plays a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained, and serviced according to company specifications.

Shift: 9:00 AM - 5:30 PM (subject to change based on business needs)

Key Responsibilities

• Projects a positive image
• Greets all guests
• Cleans up to 15 room credits per shift
• Re-stocks guestroom amenities
• Re-stocks supplies in housekeeping carts
• Segregates dirty or damaged linen and terry items
• Recovers lost-and-found items
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs turndown service (2nd shift)
• Performs routine maintenance on vacuum cleaner
• Keeps storage areas and carts clean and orderly
• Works safe by observing safety rules and wears proper equipment
• Other duties & responsibilities as assigned

Requirements & Tech Stack

• High School diploma or GED required (or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment)
• Must be nineteen (19) years of age or older
• Good verbal communication skills required (skills test will be administered)
• Six (6) month’s experience as a room attendant in a hotel/resort (preferred)
• Must be able to lift and carry up to fifty (50) lbs
• Ability to work in areas containing dust or on high floors; occasionally kneels, climbs, and crawls to work in difficult positions
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast-paced, high-volume environment
• Must be able to operate standard office equipment - phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license)
• Must have willingness and ability to work in a smoke/secondary smoke environment