Guest Services Associate

About the Role

As a Guest Services Associate at Waikiki Marina Resort at the Ilikai, your primary role is to ensure guests have memorable vacations through exceptional service from registration to checkout. You will extend hospitality by sharing resort and local attraction information, providing room rate quotes, and confirming reservations.

Key Responsibilities

• Welcome guests warmly from around the world.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions following established procedures.
• Perform cashier/money handling responsibilities, including balancing cash receipts and bucket checks.
• Complete check-out procedures, verifying correct charges and credits on guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly and thoroughly.

Requirements & Tech Stack

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills; ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Qualifications

• Local candidates only.
• Hiring Immediately.

Compensation

Generally starting at $27.00 - $27.61 per hour. The actual hourly rate will be based on factors including experience, education, skills, training, and work location.