Patient Care Coordinator

About the Role

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our team in Houston, TX (River Oaks). This is an entry-level office role focused on maintaining pleasant and consistent daily operations of the clinic.

Key Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients and physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Supports clinic growth through excellence in execution of the practice management role and patient intake processes.
• Works in collaboration with the Clinic Director to carry out efficient clinic procedures.
• Supports the mission, vision, and values of Upstream Rehabilitation.
• Collects all money due at the time of service.
• Converts referrals into evaluations.
• Schedules patient visits.
• Creates an inviting clinic atmosphere.
• Makes welcome calls.
• Monitors and influences arrival rate through creation of a great customer experience.
• Manages schedule efficiently.
• Manages document routing.
• Manages personal overtime.
• Manages non-clinical documentation.
• Manages deposits.
• Manages caseload, D/C candidate, progress note, and insurance reporting.
• Monitors clinic inventory.
• Attends any required training for Raintree and other business process updates.
• Completes quarterly compliance training.
• Other duties as assigned.

Requirements & Tech Stack

• Excellent customer service skills.
• Ability to multitask in multiple computer programs.
• Strong communication skills – must be able to relate well to Business Office and Field leadership.
• Organizational detail.
• Ability to meet deadlines.
• Ability to work with little to no supervision.
• Efficient time management skills.
• Presentation skills.
• Must be able to hear and speak to accurately exchange information.
• Must be able to comprehend information provided and use judgment to appropriately respond in various situations.
• Operates a computer and other office equipment such as printers, phone, keyboard, mouse, and copy machines using gross and fine manipulation.
• Uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.

Qualifications

• High School Diploma or equivalent.

Physical Requirements

• Inside environmental conditions; protected from weather but not necessarily temperature changes.
• Exposed to noise consistent with indoor environment.
• Full-time position operating within normal business hours Monday through Friday; minimum of 40 hours per week.
• May be required to attend special events some evenings and weekends, or work additional hours as needed.
• Sedentary work.
• Constantly sits, with ability to interchange with standing as needed.
• Occasionally walks, stands, pushes or pulls 0-20 lbs.
• Lifts 0-20 lbs. from floor to waist.
• Carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.