Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering and inside sales support in a result-driven, fast-paced environment. The role includes extensive formalized training, mentorship, and skill development in CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies.

Key Responsibilities

• Build relationships with existing and new customers.
• Provide integrated application engineering and design support for ventilation applications, aiming to offer sustainable products and the latest technologies.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Perform daily inside sales support and application engineering tasks.
• Responsibilities may include presentations, quotes, submittals, and technical product support.
• Educate and promote CaptiveAire products to users in your market through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Provide top-notch customer service, going above and beyond for the customer.
• Maintain quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.
• Manage project schedules/plans for equipment delivery to ensure customer satisfaction.
• Provide service and technical support for existing equipment.
• Support end users, assisting contractors with wiring and performing remote troubleshooting.

Requirements & Tech Stack

• 0-5 years experience
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving skills with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for various training opportunities.
• Expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment if not already completed.
• Must be a "go-getter."

Qualifications

• Applications engineering to apply products using sound engineering principles.
• Project management of installations in progress.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service.