Austin 33 (Nutty Brown/Hwy 290) Deli

About the Role

As a Food Service Representative, you will provide a well-stocked, well-maintained department while offering superior customer service. You will prepare, package, and merchandise fresh product daily while adhering to all department and food safety/sanitation standards.

Key Responsibilities

• Customer Service:
• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products and assists them with selections.
• Food Service / Production:
• Prepares, packages, and merchandises fresh product effectively.
• Slices, packages, labels, rotates, and culls products for poor quality.
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes).
• Sales:
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Food Safety:
• Cleans and sanitizes display cases.
• Operates/maintains equipment properly.
• Complies with H-E-B food safety and sanitation standards.
• Complies with department/store operating procedures.

Additional Department-Specific Responsibilities

• BAKERY:
• Records production and shrink to aid in production planning.
• Assists in technical areas as needed (e.g., baking, frying, and decorating).
• Culls bakery products for poor quality and expiration dates.
• DELI:
• Serves customers at the service counter.
• Uses ordering system applications.
• Uses Fresh Production Planner.
• Performs inventory management processes (MSI, PAW) as required.
• Ensures catering orders are prepared and ready for customer pickup (if applicable).
• Performs all sanitation and maintenance tasks for Deli slicers.
• PREPARED FOODS:
• Serves/packages products at customer's request.
• Educates customers on preparation/reheating instructions of prepared foods.
• Prepackages condiments (sauces, dressings) for prepared food items.
• Cuts, slices, dices, chops food in preparation for chefs.

Requirements & Tech Stack

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
• Knowledge of computer systems and equipment (e.g., PC, Symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required

Qualifications

• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications:
• Completion of Company Orientation - Required
• Food safety and sanitation training - upon hire - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, performing detailed and precise tasks.

• Work with customers, staying attentive to their needs.

• DELI:

• Constantly reach at waist, grasp.

• Frequently stand, walk, stoop.

• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.

• Occasionally be exposed to wet, cold, hot conditions, loud noise.

• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.

• Note: "Constantly" is defined as 5.5+ hours per 8-hour day; "Frequently" is 2.5-5.5 hours per 8-hour day; "Occasionally" is 0-2.5 hours per 8-hour day.

• Partners are responsible for not lifting beyond their own safe lifting limit. Seek assistance if an item is too heavy.