Business Development Coordinator / Internet Sales Agent

About the Role

Gerald Jones Auto Group is seeking a Business Development Coordinator / Internet Sales Agent to join their team.

Key Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.
• Log calls in CRM.
• Record texts in CRM.
• Track emails in CRM.
• Enter notes in CRM.
• Schedule next follow-up before ending the current activity.
• Build rapport.
• Discover customer needs.
• Overcome initial objections.
• Secure a firm appointment.
• Create excitement about visiting the dealership.

Requirements & Tech Stack

• Have a positive, growth-oriented attitude.
• Be coachable and willing to role-play daily.
• Bring energy to every customer interaction.
• Believe every customer deserves a remarkable experience.
• Continue follow-up until the customer buys, opts out, or becomes unreachable.
• Smile while speaking.
• Listen more than they talk.
• Match the customer's pace.
• Speak with confidence and enthusiasm.
• Phone experience.
• Social Media posting experience.
• BDC Experience (preferred).
• CRM tracking system.

Skills

• Phone communication: Excellent
• Active listening: Excellent
• Typing/CRM: Fast and accurate
• Time management: Excellent
• Objection handling: Strong
• Organization: Excellent
• Professional writing: Strong
• Follow-up discipline: Exceptional

Qualifications

• At least one previous role based in strong customer service experience.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.