Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering and inside sales support. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. The position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies.

Key Responsibilities

• Build relationships with existing and new customers.
• Perform application engineering to apply products using sound engineering principles.
• Manage installations in progress, including schedules and plans to ensure equipment delivery meets site needs, thereby creating satisfied and returning customers.
• Provide service and technical support for existing equipment.
• Support end users to maintain high levels of customer service, including assisting contractors with wiring and remote troubleshooting.
• Provide integrated application engineering and design support for a wide range of ventilation applications, aiming to provide sustainable products and the latest technologies to meet customer needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Engage in daily inside sales support and application engineering.
• Responsibilities may include presentations, quotes, submittals, and technical product support.
• Educate and promote CaptiveAire products to users in your market through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Provide top-notch customer service and go above and beyond to serve the customer.
• Maintain quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.

Requirements & Tech Stack

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and possess business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for various training opportunities.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
• MUST BE A “GO GETTER”!

Qualifications

• 0-5 years experience
• Understanding of CaptiveAire products.
• Knowledge of go-to-market strategies.
• Familiarity with application engineering processes.
• Understanding of business development and sales strategies.