Residential Installation & Service Technician
Comcast
Claremont, NHFresher1h agovia LinkedIn
About the Role
Comcast brings together the best in media and technology. This is an entry-level position focused on broadband installation and troubleshooting for voice, video, and data services. The role requires working directly in customers' homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work is physical and performed in various environments, including outdoor conditions and confined spaces.
Key Responsibilities
- Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
- Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
- Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
- Verify service quality using required testing tools and make adjustments to deliver reliable performance.
- Educate customers on products, services, equipment use, and setting appropriate expectations.
- Accurately document completed work and update customer accounts using digital tools.
- Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
- Operate ladders, hand tools, meters, and light power tools safely and correctly.
- Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
- Work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
- Drive a company vehicle safely and maintain a valid driver’s license.
- Complete required training, certifications, background checks, and licensing within defined timeframes.
- Communicate clearly and professionally with customers, supervisors, and coworkers.
- Meet or exceed established performance and safety standards.
- Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level.
- Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite supervision to complete installation and troubleshooting activities.
- Other duties and responsibilities as assigned.
Requirements & Tech Stack
- Broadband Installation
- Troubleshooting
- Voice, Video, and Data Services
- Coaxial Cable
- Ethernet
- Wi-Fi Technology
- Digital Tools
- Vehicle Operation
- Ladder Operation
- Hand Tools
- Meters
- Light Power Tools
Qualifications
- High School Diploma / GED
- Valid driver’s license
- Skills:
- Customer-Focused
- Professional Etiquette
- Technical Knowledge
- Adaptability
- Self Motivation
- Resilience
- Communication
- Critical Thinking
- Problem Solving
Compensation & Benefits
- Base Pay: $22/hour
- Quarterly bonuses
- Paid training
- Comprehensive benefits effective Day 1:
- Health coverage
- Dental coverage
- Vision coverage
- Paid time off
- Company-observed holidays
- Discounted cable services