Residential Installation & Service Technician

About the Role

Comcast is a Fortune 50 leader driving innovation in media and technology to create world-class entertainment and online experiences. This is an entry-level position focused on residential installations and service for voice, video, and data. You will work directly in customers' homes and neighborhoods, performing installations, restoring connectivity, and ensuring a positive customer experience. The role is physical, involves various environments (including outdoor and confined spaces), and requires reliable attendance and flexibility with schedules.

Key Responsibilities

• Perform residential installations, service changes, and disconnects following safe work practices, company procedures, and applicable codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology.
• Verify service quality using required testing tools and make adjustments for reliable performance.
• Educate customers on products, services, equipment use, and manage expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns promptly.
• Operate ladders, hand tools, meters, and light power tools safely.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks.
• Work within manufacturer's rated weight capacity for all equipment.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• Ability to perform residential installations and service for voice, video, and data services.
• Experience with coaxial cable, Ethernet, and Wi-Fi technology.
• Proficiency with digital tools for documentation and account updates.
• Ability to operate ladders, hand tools, meters, and light power tools.
• Capability to work at heights up to 26 ft.
• Ability to lift and carry equipment weighing 70 pounds or more.
• Willingness to work in crawl spaces or attics and near electrical sources.
• Valid driver’s license.
• Ability to drive a company vehicle safely.
• Customer-Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self Motivation
• Communication
• Resilience
• Critical Thinking
• Problem Solving

Qualifications

• High School Diploma / GED.
• Must be able to achieve required training, certifications, and safety requirements for continued employment.

Compensation & Benefits

• Base Pay: $22.00/hour
• Quarterly bonuses
• Paid training
• Comprehensive benefits effective Day 1:
• Health coverage
• Dental coverage
• Vision coverage
• Paid time off
• Company-observed holidays
• Discounted cable services