Residential Installation & Service Technician

About the Role

Comcast is a Fortune 50 leader in media and technology, driving innovation to create world-class entertainment and online experiences. This is an entry-level position with an increasing degree of proficiency and decreasing onsite supervision.

Key Responsibilities

• Perform residential installations, service changes, and disconnects following safe work practices, company procedures, and applicable codes.
• Complete service calls by diagnosing and resolving issues from network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology.
• Verify service quality using required testing tools and make adjustments for reliable performance.
• Educate customers on products, services, equipment use, and manage expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks.
• Work within manufacturer's rated weight capacity for all equipment, including ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more.
• Work in crawl spaces or attics.
• Perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Requirements & Tech Stack

• Broadband installation and troubleshooting activities for voice, video, and data services.
• Coaxial cable
• Ethernet
• Wi-Fi technology
• Digital tools for documentation

Qualifications

• High School Diploma / GED
• Valid Driver’s License
• Ability to lift and carry equipment weighing 70 pounds or more.
• Ability to work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks.
• Ability to work in confined spaces (crawl spaces, attics).
• Ability to perform duties near electrical sources.
• Ability to work a variety of schedules, including nights, weekends, holidays, and occasional overtime.

Skills

• Customer-Focused
• Professional Etiquette
• Adaptability
• Technical Knowledge
• Self Motivation
• Critical Thinking Problem Solving
• Resilience
• Communication

Compensation & Benefits

• Base Pay: $18.20/hour
• Quarterly bonuses
• Paid training
• Comprehensive benefits effective Day 1:
• Health, dental, and vision coverage
• Paid time off
• Company-observed holidays
• Discounted cable services