Tour Guide, Mission Valley

About the Role

The Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role.

Key Responsibilities

• Welcome guests and owners with a warm, professional, and hospitality-focused experience.
• Verify guest identities and confirm scheduled presentation appointments.
• Maintain accurate guest information and records within the CRM system.
• Prepare presentation areas, including audio/visual equipment and presentation materials.
• Provide general information regarding resort amenities, services, and local attractions.
• Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
• Complete administrative tasks, required documentation, compliance training, and team meetings.
• Support daily operations and perform additional responsibilities as assigned.

Compliance Requirements (California DRE Regulations)

Associates in this role may not:

• Discuss pricing, financing options, maintenance fees, investment values, or other sales-related information.
• Explain or interpret contracts or legal documents.
• Answer detailed questions regarding property availability, inventory, or unit values.
• Encourage, influence, or participate in purchasing decisions.

Requirements & Tech Stack

• High School Diploma or equivalent required.
• Willingness and ability to obtain a California Real Estate License within six months of hire.
• Customer service, hospitality, retail, or other guest-facing experience preferred.
• Experience using computers, tablets, and digital business applications.
• Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.
• Experience using computers, tablets, and digital business applications.

Training & Career Path

• Travel + Leisure Co. provides comprehensive onboarding, compliance training, and support for obtaining a California Real Estate License, including pre-licensing coursework and examination fees.
• Upon successful licensure, associates become eligible to transition into a commissioned Sales Associate role, creating opportunities for continued career growth.

Compensation

• Hourly Rate: $19.00 per hour (Non-Exempt)
• Eligible for flat-rate booking verification bonuses and administrative incentives.
• Target annual compensation for this role is $70,000 comprised of $19.00 hourly plus per transaction payouts and opportunity for a monthly transaction bonus.
• Top performers may earn up to $200,000+ for exceeding minimum production requirements.
• Compensation during the initial training period is $19.00 hourly plus commissions and bonuses.
• After the initial training period, compensation is the state’s minimum wage per hour, plus commissions and bonuses.