Customer Returns and Shipping Associate
Staples
About the Role
The Customer Returns and Shipping Associate provides exceptional customer service, assisting customers with shipping needs and unpackaged returns in a retail store. This role is part of a fun, team-oriented retail culture. Training is provided.
Key Responsibilities
- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
- Provide strong customer service, whether it’s an Amazon return or shipping a package via UPS or another related service.
- Engage in and identify customer needs for shipping and explain different shipping options.
- Maintain the Shipping area to ensure efficient processing and storage of packages.
- Ensure supplies required to process Ship and Returns are in stock.
- Provide exceptional customer service to create a positive, inviting environment for customers.
- Understand and use basic selling skills to engage and present solutions.
- Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).
Requirements & Tech Stack
- Flexible schedule based on the store’s needs.
- Ability to engage with customers and understand their needs to drive additional sales.
- Ability to lift/push/move materials up to 100-pound range.
- Strong attention to detail, organization, ability to multi-task and manage priorities.
- Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.