Retail Sales Associate, Mall, Full Time

About the Role

As a Retail Selling Colleague, you will blend selling that delivers results with genuine hospitality to create standout shopping experiences. You will understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Your warmth, product knowledge, and personal approach will turn everyday visits into memorable moments. You will stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors.

Key Responsibilities

• Greet teammates with a warm hello and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you.
• Support teammates with honesty, care, and collaboration.
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other.
• Help keep the shopping space clean, organized, and inviting.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Ability to work independently and collaborate effectively in a team.
• Comfort using electronic devices.
• Frequent use of computers and other technology, including handheld equipment and cash register.
• Ability to process register transactions.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Qualifications

• Passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.