Retail Sales Associate

About the Role

FirstCash is seeking entry-level, full-time Retail Sales Associates for their pawn store locations nationwide. This role partners with the store staff to ensure customer service on both the lending and retail sides of the business.

• Hourly wage plus commission based on productivity.
• Potential to earn UP TO 8% commission on transactions, averaging an additional $1.28 per hour.
• Actual pay will be based on work location, qualifications, and experience.

Key Responsibilities

• Greet and interact with all customers to develop a rapport and provide appropriate financial solutions.
• Perform non-management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise displays.
• Perform sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handle cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answer incoming calls per company standards.
• Effectively communicate the legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partner with all employees to create a positive and memorable customer experience.
• Successfully complete assigned training.
• Other related duties, as assigned.

Requirements & Tech Stack

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist customers on the exterior of the building or retrieve products from exterior storage.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Ability to work in multiple locations, as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.
• Bilingual applicants are encouraged to apply.

Commission Plan Information

• Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance.
• More details regarding the commission incentive plan will be provided during the interview process.

Perks And Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Working hours: Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available from the second day of employment (up to 50% of earned wages, withdrawable up to seven times per payroll cycle).
• Ability to earn unlimited commission above hourly base rate.
• VACATION:
• One week paid vacation after six months of active, full-time service.
• Additional week (40 hours) after one year of active employment.
• Two weeks (80 hours) of vacation on each anniversary date thereafter.
• 120 hours after five years.
• SICK/PERSONAL:
• 8 hours after 6 months of employment (before first anniversary).
• 16 hours each anniversary thereafter (years 2-5).
• 24 hours after five years.
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Auto-enrollment in the FirstCash 401k program after six months of employment (available to employees 21 years of age or older).
• Access to the FirstCash Pet Insurance program.