Valet Attendant

About the Role

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. As a Valet Attendant, you are the first impression and the final goodbye, creating a welcoming, professional experience for every guest. This role offers the opportunity to earn competitive pay plus tips while building valuable customer service skills in a fast-paced hospitality environment.

Key Responsibilities

• Conduct vehicle damage inspections and document parking locations.
• Safely and efficiently park and retrieve guest vehicles, adhering to proper key handling procedures.
• Follow all safety protocols for personal and vehicle security.
• Maintain compliance with attendance and timekeeping policies, including accurately reporting tips.
• Keep valet areas clean, organized, and presentable.
• Handle challenging situations with professionalism and resolve problems promptly.
• Support colleagues and foster a positive team environment.
• Maintain regular attendance and adhere to company policies.
• Arrive on time, in full uniform, and properly groomed before clocking in.
• Perform other tasks as needed to support operational goals.
• Attend required staff meetings and complete assigned training modules.

Requirements & Tech Stack

• A valid driver’s license.
• Reliable transportation.
• Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Pass and maintain a clean background check.
• Ability to use personal cell phones for work-related communication and accessing work applications.

Qualifications

• High school diploma or GED.
• Customer service experience preferred.
• A customer service attitude and a willing, helpful demeanor is mandatory.
• Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Organizational Support and Adaptability: Follow company policies and procedures, adapt to changing work environments, and manage competing demands effectively.
• Dependability and Safety: Follow instructions, maintain work schedules, adhere to safety procedures, and properly use and maintain equipment.

Physical Demands and Work Environment

• Stamina to stand, walk, and lift up to 50 lbs. for extended periods.
• Ability to work in varied weather conditions.
• Maintain a professional appearance and adhere to uniform and grooming standards.
• Flexibility to work nights, weekends, and holidays is essential.
• Work takes place in indoor and outdoor environments.
• Regular collaboration with colleagues, vendors, and clients.
• Use of computers and communication by phone.
• Environments may be noisy and include moving vehicles and exposure to the elements.

Compensation

• Valets can average $13.00 - $20.00+ per hour (after tips and base pay combined).
• Rates can vary by market.
• Tips based on service performance and customer interactions.
• This position is classified as non-exempt and is eligible for overtime pay.