Account Analyst, PS

About the Role

This role involves supporting client account servicing within the insurance brokerage business.

Key Responsibilities

• Receives and responds to routine Client inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff.
• Prepares written correspondence and makes telephone calls to underwriters as requested by senior staff.
• Reviews and processes policies and endorsements for accuracy of coverage, policy content, and form completion.
• Evaluates proposal policies against a checklist and notifies senior staff of any missing items or areas of concern.
• Assists in the renewal process by requesting and gathering enrollment, volume, and benefit summary reports.
• Produces employee communications such as newsletters, bulletins, and overhead presentations as requested by senior staff.
• Assists with financial reporting for renewals by gathering and compiling Client details.
• Executes any requested changes on policies.
• Periodically assists in loss-run requests.
• Extends expiring binders as requested by senior staff.
• Responds to and fulfills requirements generated by the Renewal Assistance Program report, and updates the report upon task completion.
• Assists in the upkeep of carrier product information.
• Enters data into the data management system and audits for accuracy, completeness, and conformity to established procedures.
• Maintains and keeps records of Clients.
• Compiles preliminary numbers for promulgating experience modification and orders worksheets.
• Issues and processes Client invoicing.
• Assists in the research of invoice and billing errors.
• Acquires an understanding of insurance brokerage business and account servicing processes.
• Researches industry trends and governmental regulations.
• Performs other responsibilities and duties as needed.

Requirements & Tech Stack

• Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Generative AI tools (Intermediate proficiency for research, analysis, communication, and workflow optimization)
• Data management system
• Office equipment (computer, keyboard, calculator, photocopier, facsimile machine)

Qualifications

• Bachelor’s Degree in Business Administration or related field and/or equivalent years of experience.
• Up to three years of Client services experience.
• Strong verbal and interpersonal communication skills.
• Understanding of industry trends and governmental regulations.
• Ability to complete continuing education requirements as needed.
• Ability to attend company, department, and team meetings, including industry training sessions.
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
• Ability to efficiently organize work and manage time to meet deadlines.
• Ability to travel by automobile and aircraft.
• Ability to work on a computer for a prolonged amount of time.
• Ability to work outside of normal business hours as needed.
• Legally able to work in the United States.
• AI Proficiency Required (Intermediate):
• Effectively use generative AI tools for research, analysis, communication, and workflow optimization.
• Validate AI-generated outputs for accuracy and appropriateness.
• Apply sound judgment regarding data privacy, security, and regulatory requirements.
• Identify opportunities to improve team effectiveness through responsible use of AI.